Question 1

Emergency number

Accepted Answer

During our regular telephone hours, Monday to Friday between 8:00 and 17:00, you can reach us on +41 61 515 66 66 Outside regular telephone hours and all day at weekends and on public holidays, you can reach us via the paid emergency number: 0900 515 114 (CHF 1.90/min). The revenue from this emergency number is used to support veterinary care for wild animals. Thank you for your understanding and your trust.

Question 2

Emergency taxi

Accepted Answer

Während der Sprechstundenzeit 8:00 bis 18:00 Uhr  CHF 85.– Ausserhalb der Sprechstundenzeit 18:00 bis 23:00 Uhr, sowie Samstag und Sonntag    CHF 170.– Nachtzuschlag Montag bis Sonntag 23:00 Uhr bis 8:00 Uhr CHF 260.– Zahlungen in Euro sind nicht möglich.
Die Preise verstehen sich inkl. Mehrwertsteuer.

Question 3

About Referrals

Accepted Answer

After the initial examination, we may discuss further diagnostic or therapeutic steps with you. In special or emergency cases, we may have to treat your pet as an inpatient in the clinic. After the diagnosis or therapy has been made, further follow-up treatment can be carried out by your family veterinarian. We will, of course, provide him/her with all findings and our recommendations to ensure an optimal recovery.

Question 4

Second Opinions

Accepted Answer

Are you unsure about a diagnosis or an upcoming procedure? We are also available for a second opinion. The best way to do this is to contact us via the contact form or give us a call.

Question 5

Surgery and X-ray in sedation

Accepted Answer

For operations or for X-rays under sedation, your pet should be fasting. This means that the animal should not eat anything twelve hours before the appointment. Routine procedures are often performed on an outpatient basis, so you can usually take your pet home the same day.

Question 6

Inpatient Stays

Accepted Answer

We promise to do our best to make your pet's stay at our veterinary clinic as stress-free and pleasant as possible. There are veterinarians and other specialized staff in the veterinary clinic around the clock. Information and visit: Monday through Friday from 11:00 a.m. we will be happy to provide information by phone about the health of your pet that is on the ward.  On weekends as well as on holidays we work in emergency mode and concentrate on emergency cases and care of inpatients. As long as we do not call you, you can be sure that your pet is fine. Please contact us on our main number:
+41 61 515 66 66
 We will keep you informed: If the patient's condition is critical or if further clarifications or interventions need to be planned, we will contact you immediately Reachability: Please make sure you are reachable while your animal is receiving treatment from us. If you cannot be reached and an urgent clarification, treatment or even surgery becomes necessary, we will act in the sense of our ethical conviction and the animal. If you cannot be reached, please leave contact information for a trusted person. Important information for us: If your animal exhibits any special behaviors that may be relevant to us, please let us know so we can provide your animal with the least stressful stay possible. Other: We take special diets and food requests into consideration - as far as medically possible. You can also give your pet a personal item so that it can have something familiar with it during its stay.

Question 7

Payment Terms and Conditions

Accepted Answer

Treatments must be paid for when leaving the clinic. You can pay cash or with major debit or credit cards. Before treatments exceeding CHF 1500 are performed, we always make a cost estimate. Prior to these treatments, at least 50% must be paid upon signing. Please note that we require a deposit of at least CHF 500 after the initial consultation and if further treatments would be necessary. We would like to point out that we cannot offer partial payment options for persons residing abroad. Payment of all outstanding treatment costs must be made as a full direct payment before leaving the clinic.

Question 8

Do I need to cancel my appointment in advance if I am unable to attend?

Accepted Answer

Yes, we kindly ask you to inform us at least 24 hours in advance if you are unable to attend your appointment. This allows us to offer the slot to other pet owners.

Question 9

Was passiert, wenn ich einen Termin nicht wahrnehme und nicht im Voraus absage?

Accepted Answer

Sollten Sie einen Termin nicht wahrnehmen und uns nicht mindestens 24 Stunden im Voraus darüber informieren, wird der Termin Ihnen trotzdem in Rechnung gestellt. Dies ist notwendig, um die Kosten für die reservierte Zeit und die Ressourcen zu decken.

Question 10

Warum berechnen wir Stornierungsgebühren?

Accepted Answer

Stornierungsgebühren werden erhoben, um die Auswirkungen von kurzfristigen Absagen oder Nichterscheinen zu minimieren. Jeder reservierte Termin bindet Ressourcen und Zeit, die anderen Tierhaltern angeboten werden könnten.

Question 11

How can I cancel my appointment at the Tierklinik Basel?

Accepted Answer

You can cancel your appointment by telephone or e-mail. Please make sure you do this at least 24 hours before your appointment to avoid cancellation fees.

Question 12

Gibt es Ausnahmen bei der Stornierungsgebühr?

Accepted Answer

In besonderen Fällen und Notfällen betrachten wir jede Situation individuell. Wenn Sie einen triftigen Grund für die kurzfristige Absage oder das Nichterscheinen haben, kontaktieren Sie uns bitte, um die Situation zu besprechen.

Question 13

Kann ich meinen Termin verschieben, statt abzusagen?

Accepted Answer

Ja, Sie haben die Möglichkeit, Ihren Termin zu verschieben, anstatt ihn abzusagen. Bitte informieren Sie uns auch hier mindestens 24 Stunden im Voraus, damit wir Ihren Termin entsprechend neu planen können.

VetTrust Tierklinik Basel

New paid Emergency Number

Our departments

Emergency and intensive care medicine

Surgery

Internal medicine

Pain consultation, Rehabilitation, Palliative Care

Cardiology

Imaging diagnostics

Neurology

Here is how you can reach us